Periodic profile updates
The risk profile assigned when your account is opened must be confirmed periodically: deadlines, checks and what happens if you miss them.
2
min read Account
Updating your profile
Why do I have to update my profile periodically?
To comply with AML (Anti-Money Laundering) regulations, we assign a risk profile to every client when the account is opened.
Depending on the profile assigned, your details must be updated or confirmed periodically, with deadlines that may vary (12, 18, 24 or 30 months).
As the deadline approaches:
- We will ask you to fill in the initial questionnaire again
- Our team will verify the information provided and the activity carried out
- We may contact you for further clarification
Once the checks are complete, the profile is updated.
What happens if I do not update my profile in time?
If the questionnaire is not completed by the deadline, or if the checks take longer, the “Limited operations” notice may appear in your account.
In that case:
- Euro and crypto withdrawals will be temporarily blocked
- All other operations remain available
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